Building Brand Loyalty PAAWW#23

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

Instructor leads you in building a solid Customer Service experience.

About Carroll VanHook-Weaver

Carroll brings 23 years’ experience in hospitality/customer service, food and beverage, luxury hotel management including 10 years in student housing development. Carroll’s role as Director of Leasing and Marketing includes the successful execution of marketing strategies and goals to meet budgeted proforma, operational leasing policies and procedures, staff recruitment, training and motivation, competitor analysis reporting, renewal and resident retention strategies, online reputation management and overall digital presence. She is actively involved in developing and maintaining major employer relationships and community business partnerships.

Carroll received a Bachelor of Science in Community Leadership and Development with a minor in Communication from the University of Kentucky. She has a strong passion for the arts and enjoys snow skiing and being outdoors in her free time.