Fair Housing Seminar: Situations That Require Critical Thinking and Prudent Decision-Making

Preregistration is required for the Fair Housing Seminar at APARTogether Expo.  This leadership seminar will be taught by Steven Williams to help keep your Fair Housing knowledge up to date. Be in the know and collect 2.5 Continuing Education Credits that apply to your NAA designation.

This workshop presents an understanding of the current standards for fair housing in the apartment industry-at the federal, state and local levels. This workshop uses scenarios to demonstrate how real-life situations require critical thinking and prudent decision-making.  This course vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes. Workshop sections specifically address team members - leasing, management and service.

7 Secrets to Magic: Mastering Human Connection in an AI World

Preregistration is required for 7 Secrets to Magic: Mastering Human Connection in an AI World at APARTogether Expo.  This leadership seminar will be taught by Toni Blake to help create dynamic and impactful teamwork.  Be in the know and collect 2.5 Continuing Education Credits that apply to your NAA designation.

Fascination with the intricacies of AI’s potential in business should be BALANCED with an EQUAL fascination of the intricacies of our HUMAN CONNECTION. While AI is trained to be polite, with AL, TotallyToni unlocks 7 secrets to human connections so you can . . . GET MAGIC! ABRACADABRA means “I create as I speak. Neuroscientists have discovered a secret world in human connection, proving the existence a POWERFUL yet INVISIBLE electromagnetic field sending constant signals between human hearts. In your business today, the greatest impact on YOUR customer experience is your people’s feelings and emotions, often unintentional micro-expressions are impacting YOUR PROFITABILITY every day. Even in an AI dominated world, it will be human interaction that creates …the competitive advantage. Join Toni Blake to Get Magic!

PSC: Selling to the Industry

Selling to the Industry, hosted by the Pennsylvania Supplier Committee, is a focused educational program designed to help supplier partners strengthen their presence in the multifamily housing market. This session offers practical insights into how purchasing decisions are made, what onsite teams and management companies value most, and how to build meaningful, lasting relationships with industry professionals.

Attendees will walk away with proven strategies for communicating value, elevating brand visibility, and navigating the unique dynamics of the rental housing industry. Whether you’re new to the sector or looking to refine your sales approach, this program provides the knowledge and tools to sell smarter, connect deeper, and make a stronger impact statewide.

PSC Meeting

The Heartfelt Quest: Mastering Emotional Intelligence and Agility in Leasing

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Tackling the Toughest Mental Health Challenges in Multifamily Maintenance

Maintenance professionals face unique pressures that often go unseen—on-call stress, resident expectations, performance metrics, and the emotional weight of keeping communities running. Tackling the Toughest Mental Health Challenges in Multifamily Maintenance delivers real talk, practical strategies, and industry-specific insight to help leaders recognize stressors, support their teams, and build a culture where mental health is prioritized, not stigmatized.

Disrupt, Delight, Deliver: Igniting Creative Confidence in Multifamily Teams

Get ready to spark big energy and bold ideas in Disrupt, Delight, Deliver: Igniting Creative Confidence in Multifamily — the session that proves creativity isn’t a job title, it’s your secret leasing superpower. We’ll explore how simple, heartfelt moments can transform the resident experience, how taking playful risks fuels team magic, and how storytelling builds connection faster than any brochure ever could. Through real examples, unexpected sparks of inspiration, and a whole lot of “I could totally do that!” moments, you’ll learn how to apply creative strategies that stand out, empower your team to experiment and celebrate wins of every size, and use storytelling and video to amplify your community’s personality. Get ready to disrupt the predictable, delight the heck out of your residents, and deliver the kind of experiences people can’t stop talking about.

Your Team is the Amenity: Coaching, Motivating, and Managing the Leasing Process from the Management Level (Even from Afar)

Regulation Station: Navigating Multifamily Changes

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Strategic Procurement: Leveraging Buying Power and Data Decision-Making

This session explores how organizations can leverage contract management to optimize procurement strategies, reduce costs, and strengthen supplier relationships. Participants will gain a clear understanding of what Strategic Procurement is. Participants will understand the concept of a GPO and how it works to streamline a procurement process, how they operate, and why they are a powerful tool for achieving economies of scale. The class will cover key benefits, potential challenges, and practical steps for integrating GPOs into a strategic sourcing framework. Through real-world examples and actionable insights, attendees will learn how to evaluate in-house procurement utilizing GPO partnerships, measure performance, and align procurement decisions with organizational goals.

Key Takeaways:

• Understand the fundamentals of Strategic Procurement.
• Identify strategic advantages and risks of GPO participation.
• Learn best practices for implementing a Procurement team
• Creating strategies effectively and successfully
• Explore KPIs and metrics to track procurement success.

Ideal Audience:

Procurement professionals, supply chain managers, finance leaders, and anyone involved in sourcing and vendor management.

Safety in Leasing: Stay Alert and In Control

Safety in Leasing: Stay Alert and In Control is an engaging, hands-on course designed to empower leasing professionals with the confidence and skills needed to improve safety practices on the job. Participants will learn how to conduct professional and effective apartment tours while keeping personal awareness at the forefront. The course emphasizes fair housing compliance blended with practical safety considerations to ensure every interaction remains within policies and guidelines. Learners will explore techniques for maintaining personal safety, including basic self-defense tips that can be applied in real-world scenarios. Additionally, the course highlights valuable community resources and partnership opportunities to support continued growth and safety preparedness.  

 Disclaimer:
The materials and information referenced in this presentation are provided solely for general, educational, and informational purposes. They do not constitute, and should not be relied upon as, professional safety, security, legal, or other expert advice. No warranties, express or implied, are made regarding the accuracy, completeness, or applicability of the information provided. Participants should consult qualified professionals for guidance tailored to their specific circumstances. By using or relying on this material, you acknowledge and agree that the presenters and organizers assume no liability for any actions taken or not taken based on the information contained herein.

Inside the Life of a Maintenance Technician: Skills Beyond the Toolbox

Step into the daily world of a maintenance technician and discover what truly drives success on the job. This interactive session goes beyond technical know-how, focusing on the critical non-technical skills—communication, problem-solving, and customer service—that elevate performance and build trust. Learn proven best practices, practical tips, and actionable techniques that you can apply immediately. Whether you’re just starting out or a seasoned professional, this workshop offers fresh insights to help you excel in every aspect of your role.

Affordable Housing

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