Celebrate the Buying Signals-Turning Objections into Leases-PAAWW#9
PAA Webinar Wednesdays-supported by Multifamily Insiders
Event Details
When a future resident presents an objection, it’s a time to celebrate! You just got a clear buying signal. No one has time to question or object to things they don’t want. Investing time in problem-solving means they are leaning towards becoming your next new resident. Toni Blake will show you how to respond to complaints, questions, and objections with upbeat, celebratory language. Develop the skills to stay optimistic, validate their voice, and convert their concern into inspiration to make your apartment their next home.
- Learn how to build a summary close using their own words.
- Discover how to ask the right questions to find the real issue.
- Learn the value of engaging your team to offer suggestions and solutions.
Toni Bake is a popular industry keynote speaker and comedienne. Her enthusiastic presentation style is unique, with “laugh while you learn” education and comedy. After three decades of touring multifamily housing, she continues to be the premier choice. Toni Blake won top selection in the 2020 Multifamily Insiders Choice Award for her Wednesday Webinar. In 2021 Toni boldly toured the industry with her popular AmaZING Tour bus, visiting 23 states in 135 days, traveling over 13,000 miles. Toni Blake’s research is published in many national industry publications, including Units Magazine. Her creative wisdom inspires thousands of industry professionals each year with innovative concepts in customer service, sales, and marketing. Toni’s infectious energy has built a social media following of over 36K, with .5M views of her Facebook LIVE videos, making her a sought-after guest on multifamily radio and podcasts. Toni is passionate about being an agent of positive change in our world and inspires people to be great human beings. Stay in touch with TotallyToni by following her in real-time on Facebook, Twitter, Pinterest, and Instagram.
PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!
For More Information:
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PAA EDUCATION DISCLAIMER:
Thank you for your interest in the Pennsylvania Apartment Association's education program.
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Please note that webinar may be subject to the following: incur a date or time change, change in instructors, potentially cancellation due to a low attendance or technical difficulty, or any combination thereof. Every effort will be made by the PAA education staff to alert you of any necessary changes in a timely fashion. Your support, flexibility and understanding of these potential changes is appreciated.
REGISTRATION POLICY:
Only PAA members in good standing will receive the published PAA member rate. The non-member rates will be applied to all registrations that do not include a PAA membership. All membership status questions should be directed to membership@paahq.com.
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