PAA Education:
Certification Credential Courses

Credential Program Overview

Earning a credential demonstrates your commitment to your career and gives you valuable insights and real-world skills you can use on the job. Credentials also validate your knowledge and skills, enhance your credibility, boost your confidence and earn you respect among clients and peers.  PAA, as an affiliate of NAA, is equipped to deliver these programs locally.  Browse the credentials available below to find the one you want to earn first or add to your previous list of earned credentials. ​The following credentials are offered throughout the state:

Credential Course Listings 

CALP (Formerly NALP) Course Schedule
  • Bringing in New Residents (3 hours)
  • Marketing and Maintaining Your Community (2.5 hours)
  • Why Your Competition Matters ​(2.5 hours)
  • Relevant Laws and How to Apply Them (3 hours)
  • The Sales Process (3 hours)
  • Building Relationships, Effectively Meeting the Needs of Your Residents (3 hours)
  • The Market Survey (2.5 hour)

Instruction Design:   20 hours of in person class instruction typically offered over 3 consecutive days with a team of PAA professionals providing instruction.

CAM Course Schedule
  • Industry Essentials (1.5 hours)
  • Financial Management (6.5 hours)
  • Marketing (7 hours)
  • Property Maintenance (6 hours)
  • Legal Responsibilities (4 hours)
  • Risk Management (5 hours)
  • Human Resources (7 hours)
  • Resident Experience (2.5 hours)

Instruction Design:  40 hours of in person class instruction typically offered 2 consectuve days over a 3 week period with a team of PAA professionals providing instruction. 

CAMT Course Schedule

  • Electrical Maintenance and Repair (16 hours)
  • Plumbing Maintenance and Repair (16 hours)
  • Heating Maintenance and Repair (8.5 hours)
  • Air Conditioning Maintenance and Repair (15 hours)
  • Interior and Exterior Maintenance and Repair (7 hours)
  • Appliance Maintenance and Repair (10 hours)
  • A Day in the Life of a Maintenance Technician (2 hours 30 minutes)

Instruction Design:  75 hours of in person class instruction typically offered 2 consectuvie days over a 4 week period with a team of PAA professionals providing instruction.

CAPS Course Schedule
  • Client Services and Stakeholder Relations ​(3 hours)
  • Investment Management (3 hours)
  • Improving Asset Performance (3 hours)
  • Asset Evaluation and Preservation (3 hours)
  • Talent Development (3 hours)
  • Contemporary Issues to Multifamily Housing (3 hours)

Instruction Design:  18 hours of in person class instruction typically offered over 3 consecutive days with a team of PAA professionals providing instruction.