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Dirty Jobs-Training the Next Generation of Maintenance Technicians-PAAWW#26

Dirty Jobs-Training the Next Generation of Maintenance Technicians-PAAWW#26

PAA Webinar Wednesdays-supported by Multifamily Insiders

Wednesday, November 20, 2024
2:00 PM - 3:00 PM (EST)

Event Details

The struggle to find, train and retain maintenance team members is real across all industries, not just for rental housing. Moreover, this universal struggle is not going away anytime soon. Uncover ways to address the diminishing supply of skilled workers in today’s employment climate. Lori and Chris will share case studies from their own training, apprenticeships, and outreach programs to bring onboard the next generation of rental-housing maintenance professionals.

Session Learning Objectives:

  • Understand Resident Needs
    Learn how to identify and cater to the diverse needs of residents, ensuring their comfort and satisfaction throughout their stay.
  • Identify the current issues in your local markets that are affecting the shortage of maintenance techs
  • Tailored Amenities and Services:
    Offering personalized amenities and services can elevate the resident experience and contribute to their decision to renew their leases.
  • Understand capabilities you may have within your organization, along with resources available at your State and local levels
  • Gain best practices and tips for starting your own training programs for maintenance techs

As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.

Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) certification and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).


PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

For More Information:

Roger Dickson
Roger Dickson
Pennsylvania Apartment Association



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