Priceless: Creating an Unforgettable Customer Service-PAAWW#4

Imagine an entire tribe of die-hard advocates mad-crushing your brand! This webinar is all about creating memorable moments that resonate in the hearts and minds of customers. How do your apartment homes, community, and team make your customer FEEL? Are you delivering an incomparable experience? Join us to learn practical ways to articulate the mega-value of intangibles, CRUSH the ubiquitous price objection, and drive more revenue to your community.

• Emotionally engage your customer with diversified virtual leasing methods.
• Create a robust value perception that eradicates price objections and fuels rent growth.
• Empower die-hard advocates that will promote your brand (for profitability)!

Anissa Faus is a highly regarded multifamily leader with expertise in training, coaching, advising, asset management, and team collaboration. A noted educator with astute interpersonal and communication skills, her calling is driving advocacy, transparency and synchronized learning transfer. She has spoken at such events as NMHC OpTech, AAMD, and is a published author and recipient of several awards including “Most Outstanding Training Professional”, “Competent Toastmaster/Leader”, and “The John Maxwell Team”. Anissa enjoys training and competing as a black belt in martial arts. She lives in the gorgeous state of CO, loving and living an adventurous life with her family.  

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!