The Sales Process and Building Relationships

Leasing Professionals learn the foundations of relationship selling and the importance of problem-solving throughout the sales process.  This course covers several key sales skills, within the context of the Leasing Professional's role.  Those skills include learning to listen and respond specifically to the customer, handling objections, and meaningful ways to close the sale.  The course closes with a personal assessment of a Leasing Professional's sales readiness.

E-Book sold separately

Please note: Recordings will be available for this class up to ten business days after the class date.  

Class disclaimer: 

Thank you for taking the time to peruse the Pennsylvania Apartment Association’s education course catalog.  It should be noted that classes may be subject to the following: move in physical location, incur a date or time change, change in instructors, potentially cancel due to a low attendance, or any combination thereof.  Every effort will be made by the Pennsylvania Apartment Association's staff to alert you of any necessary changes in a timely fashion.  Your flexibility and understanding of these potential changes is appreciated.