Effectively Meeting the Needs of Current Residents

A successful leasing professional understands how to tailor his or her style to the needs of each resident. Key concepts taught in this module include: - Building relationships with residents - Working as a team with co-workers - Handling issues with or among residents - Selling and processing lease renewals Note: This is an individual course module for the CALP credential. See CALP Online for credential requirements.

Instructor => Jessica Hoover

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Please note: Recordings will be available for this class up to fifteen business days after the class date. 

Class Disclaimer: 

Thank you for taking the time to peruse the Pennsylvania Apartment Association’s education course catalog.  It should be noted that classes may be subject to the following: move in physical location, incur a date or time change, change in instructors, potentially cancel due to a low attendance, or any combination thereof.  Every effort will be made by the Pennsylvania Apartment Association's staff to alert you of any necessary changes in a timely fashion.  Your flexibility and understanding of these potential changes is appreciated. 

CALP Individual Modules