CAPS- Client Services and Stakeholder Relations (Spring 2022)

The decisions a CAPS makes every day have an impact on many people, and in ways both immediate and far-reaching. It is the responsibility of the CAPS to balance the interests of all stakeholders in a way that ensures the portfolio properties are financially successful and legally compliant. At the same time, the CAPS must serve the needs of the renting public in a way that is both ethical and professional. This module is designed to prepare CAPS to recognize and serve the needs of property stakeholders in a way that maximizes the financial health of the property. At the end of this module, you will be able to: Work with property owners to clarify their ownership goals, identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations, create regular owner’s reports to keep the property owner informed of the status of the property, recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties, coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws, and ask yourself the questions that lead to ethical decision-making.

Instructor - Bill Ardini

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You can attend as in-person, live streaming, or view the recording. 

Please note: Recordings will be available for this class up to fifteen business days after the class date. 

PAA Education Cancellation Policy 

Credential/certification, special trainer led courses or courses with NAA-produced materials: Cancellation (in writing to kmckinney@paahq.com) must be received at least 14 days prior to first day of class for full reimbursement. After this point, only name changes will be accepted. 

Other education workshops and seminars: Cancellation must be in writing at least 3 business days prior to the class. 50% fee will be charged. No refund for classes cancelled in less than 3business days.  Webinar Wednesdays and Mastering Maintenance Webinars cannot be cancelled within 2 weeks of the Webinar. If you are unable to attend, a link will be sent to you after the webinar which you can view on your own.  

After deadlines, only name changes will be accepted, and all invoices must be paid. 

Credit will not be given for no-shows.  

Only PAA members in good standing will receive the published PAA member rate. The non-member rate will be applied to all registrations that do not include a PAA member number. All membership status questions should be directed to PAA's membership Department at 610.664.1800 or membership@paahq.org. 

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Registration and attendance at, or participation in, NAA meetings and other activities constitutes an agreement by the registrant to NAA's use and distribution (both now and in the future) of the registrant or attendee's image or voice in photographs, videotapes, electronic reproductions, and audio tapes of such events and activities.