The Resident Experience Spring 2022

The eighth and final module of the CAM program is the Resident Experience. Relationships are directly related to occupancy rates--residents who feel connected to the community are less likely to move. Key concepts taught in this course include how to build and maintain relationships with residents, including lease applications, screening, resident education, resident retention and the move-out process.

Instructor: Adrinne Rose, Lindy Communities

Please note: It can take up to fifteen days for recordings to be edited and curated prior to being sent out to recorded students.   

Class disclaimer: 

Thank you for taking the time to peruse the Pennsylvania Apartment Association’s education course catalog.  It should be noted that classes may be subject to the following: move in physical location, incur a date or time change, change in instructors, potentially cancel due to a low attendance, or any combination thereof.  Every effort will be made by the Pennsylvania Apartment Assocation's staff to alert you of any necessary changes in a timely fashion.  Your flexibility and understanding of these potential changes is appreciated.