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Resident Retention Strategies: Foster Long Term Relationships-PAAWW#11

Resident Retention Strategies: Foster Long Term Relationships-PAAWW#11

PAA Webinar Wednesdays-supported by Multifamily Insiders

Wednesday, May 15, 2024
2:00 PM - 3:00 PM (EDT)

Event Details

In today's competitive multifamily landscape, keeping residents satisfied and engaged is more crucial than ever. This webinar provides effective Resident Retention Strategies that will help onsite teams build lasting relationships with residents and enhance the overall success of the community.

  • Understand Resident Needs
    Learn how to identify and cater to the diverse needs of residents, ensuring their comfort and satisfaction throughout their stay.
  • Communication Excellence
    Discover tactics that establish transparency and openness between property managers and residents, leading to better understanding and trust.
  • Tailored Amenities and Services
    Offering personalized amenities and services can elevate the resident experience and contribute to their decision to renew their leases.
  • Create a Sense of Community
    Strategies to foster a strong sense of belonging and community within your multifamily property. Engaged residents are more likely to stay for the long term.
  • Data-Driven Decision Making
    Learn how to leverage resident feedback and data analytics to make informed decisions that enhance tenant satisfaction and retention rates.

Joelis Barandica-Rodriguez is a real estate professional with over 15 years of experience with diverse property types. In her current role as Regional Education Director for CONAM Management, she is responsible for the oversight of training programs, creating of policies and procedures as well as implementations company wide. Mrs. Barandica-Rodriguez has a very diverse background holding several positions in the industry, she is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. She serves as an officer on the Apartment Associations of Greater Orlando Board of Directors, on Florida Apartment Associations Apartment Political Action Committee (APAC) Board and numerous committees within Apartment Association of Greater Orlando, Florida Apartment Association, and the Triangle Apartment Association.

Mrs. Barandica-Rodriguez is an accredited Advanced Facilitator with the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM). Her passion is developing top tier talent that adds value to an organization through increased employee engagement.


PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

For More Information:

Roger Dickson
Roger Dickson
Pennsylvania Apartment Association



Thank you for your interest in the Pennsylvania Apartment Association's education program. 


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