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How Connectivity Is Shaping the Future of Multifamily Living
As connectivity becomes an increasingly critical element to the resident experience, we spoke with Ian Gallagher, Comcast’s Vice President of Business Development, about how evolving resident expectations are influencing how properties are designed, built, and managed.
How have resident expectations around connectivity evolved?
Connectivity is no longer an amenity, it’s a baseline expectation. Residents want fast, reliable internet from day one, in their units and throughout the property. Recent research from Xfinity Communities and Parks Associates found that more than 40% of residents expect WiFi to be ready at move-in, and more than a third want seamless connectivity as they move throughout a building. That makes connectivity a core part of the resident experience, not an afterthought. And advanced solutions like managed Wi-Fi are helping properties keep pace.
What does managed Wi-Fi offer multifamily properties?
Xfinity Managed WiFi delivers secure, always-on connectivity across units and common areas. For residents, that means internet is ready at move-in, coverage is consistent, and devices stay connected for work, streaming, and smart home tools. For property teams, proactive monitoring helps reduce operational burden, while integrated technologies like smart locks and leak sensors can support efficiency and long-term asset management.
How should owners choose the right connectivity approach?
The right solution depends on property goals, resident, infrastructure, and budget. For new construction, managed Wi-Fi can create a unified, property-wide experience. For existing buildings, Xfinity Communities’ bespoke solution, Connected Building, can leverage existing wiring to deliver reliable connectivity cost-effectively and without major disruption. The key is engaging early, before design and budget decisions are locked in.
What role does connectivity play in office-to-apartment conversions?
Office buildings weren’t designed for residential use, and factors like deep floor plates and concrete walls can create coverage gaps if not addressed early. Evaluating wiring, in-unit coverage, and network needs is critical to delivering a consistent experience.
What should owners prioritize moving forward?
Connectivity should be treated as foundational infrastructure. Properties that plan proactively and align technology decisions with resident expectations will be best positioned to drive satisfaction, retention and long-term asset value.
