Certified Apartment Portfolio Supervisor (CAPS) -F2025 Pittsburgh

Earning your CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.   This program is recommended for property managers, regional managers and those with sights on corporate management who are interested in advancing their career by earning a nationally recognized certificate. NAAEI has developed the Certified Apartment Portfolio Supervisor training curriculum and the subsequent exam to help those in property management to build upon their knowledge, responsibilities and to prepare them to obtain the CAPS. You will learn about: Recruiting high-performing employees; Employee performance, engagement, and retention; Minimizing conflict through stakeholder communications; Ethical behavior and conflicts of interest; Annual operating budgets and owner performance objectives; Property and portfolio results; Due diligence process; Property takeover process; Capital improvement plans; Managing risk through inspections, follow-up procedures, and incident reporting compliance; Minimizing legal risk and liability; Regulatory agency oversight of assisted housing; Analyzing property performance data to inform action; Management agreements; and Evaluating and reporting property performance using key performance indicators.

INSTRUCTOR: JESSICA COURSEY

Director of Property Management Operations - Trek Development

Jessica Coursey has over 23 years of experience in the multifamily real estate industry. Her expertise spans all stages of the real estate cycle, including stabilized operations, lease-ups, full renovations, RAD Conversions and development consulting. Jessica is recognized for her ability to lead high-performing teams, drive operational excellence, and develop the next generation of industry leaders.

Currently serving as Director of Property Management at Trek Development, she oversees a diverse portfolio encompassing market rate, HOME, HUD, PBV, PBRA and LIHTC properties. Known for her strategic leadership and operational rigor, she has consistently delivered superior results, including NSPIRE and MOR scores of 99.

Jessica holds multiple industry certifications including COS, C3P, HCCP, CAPS, CAM, and NALP, and is a licensed insurance agent and certified change producer. Her career is marked by measurable successes—turning around underperforming assets, achieving full occupancy in challenging markets, and earning accolades such as the Regional Manager of the Year.

Jessica is deeply involved in industry organizations, she currently serves on the WRAC Council for Pittsburgh and previously served on the board for the AASI and participated in multiple apartment association committees and panels. With a passion for mentorship, operational efficiency, and resident satisfaction, Jessica brings a balanced, value-driven approach to every aspect of her work.

PROGRAM PRE-REQUISITE

To obtain the CAPS credential, candidates must complete the following:

• Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
• Successful completion of all CAPS course work (totaling 40 hours)
• Pass the CAPS exam within six (6) months of declaring candidacy