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Certified Apartment Portfolio Supervisor (CAPS) -F2025 Pittsburgh

!!Your Fast Track to Career Advancement!!

Monday, September 15, 2025 at 9:00 AM (EDT) to Thursday, September 18, 2025 at 5:00 PM (EDT)

Event Details

Earning your CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.   This program is recommended for property managers, regional managers and those with sights on corporate management who are interested in advancing their career by earning a nationally recognized certificate. NAAEI has developed the Certified Apartment Portfolio Supervisor training curriculum and the subsequent exam to help those in property management to build upon their knowledge, responsibilities and to prepare them to obtain the CAPS. You will learn about: Recruiting high-performing employees; Employee performance, engagement, and retention; Minimizing conflict through stakeholder communications; Ethical behavior and conflicts of interest; Annual operating budgets and owner performance objectives; Property and portfolio results; Due diligence process; Property takeover process; Capital improvement plans; Managing risk through inspections, follow-up procedures, and incident reporting compliance; Minimizing legal risk and liability; Regulatory agency oversight of assisted housing; Analyzing property performance data to inform action; Management agreements; and Evaluating and reporting property performance using key performance indicators.

PRICING TIER

MEMBERSHIP TYPE

AMOUNT

INCLUDED

IN PERSON

MEMBER

$1600

Class eBook or hardcover book, class instruction, one credential exam and certificate of completion upon passing of exam

IN PERSON

NON MEMBER

$2030

Class eBook or hardcover book, class instruction, one credential exam and certificate of completion upon passing of exam

PROGRAM PRE-REQUISITE

To obtain the CAPS credential, candidates must complete the following:

  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Pass the CAPS exam within six (6) months of declaring candidacy

Agenda

September 15
9:00 AM - 5:00 PM Client Services and Stakeholder Relations • Portforlio Supervisor’s Role in Relation to Stakeholders
• Ethics and the Portfolio Supervisor
• Property Owners and Investors as Stakeholders
• The Management Company as a Stakeholder
• Lenders as Stakeholders
• Regulatory Agencies as Stakeholders
• Residents as Stakeholders
• Neighborhoods and Municipalities as Stakeholder
• Other Stakeholders
September 16
9:00 AM - 5:00 PM Measuring Asset Performance • Property Ownership Life Cycle
• Analyzing the Performance of an Asset
• Troubleshooting
• Asset Acquisition and Due Diligence Overview
• Market Analysis
• Inspections
• Operational and Financial Analysis
• Reporting Results
• Due Diligence Report
• Asset Ownerships Transition
• Asset Transition
• Investment Strategies: Renovation, Disposition, and Refinancing
September 17
9:00 AM - 12:00 PM Talent Development • Understanding Talent Development
• Building an Inclusive and Supportive Workplace
• Managing Through the Employee Cycle
• A Portfolio Supervisor’s Role in Talent Development
12:00 PM - 5:00 PM Leadership • Managing vs. Leading
• Communication
• Crucial Conversations
• Presenting Persuasively
• Conflict Resolution
• Emotional Intelligence
• Building Teams
• Delegation
• Change Management
September 18
9:00 AM - 5:00 PM Investment Management • Investing in Multifamily Housing Communities
• Multifamily Ownership Structures
• Mortgage Financing
• Budgeting
• Getting to the Bottom Line
• Analyzing Performance
• Property Valuation

For More Information:

Roger Dickson
Roger Dickson
Pennsylvania Apartment Association
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