Certified Apartment Portfolio Supervisor (CAPS) -SP2026 Philadelphia
In-person instruction for CAPS candidates in Philadelphia-area
Pennsylvania Apartment Association Office
231 Saint Asaphs RoadSuite 513
Bala Cynwyd, PA 19004
United States
Earning your CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential. This program is recommended for property managers, regional managers and those with sights on corporate management who are interested in advancing their career by earning a nationally recognized certificate.
NAAEI has developed the Certified Apartment Portfolio Supervisor training curriculum and the subsequent exam to help those in property management to build upon their knowledge, responsibilities and to prepare them to obtain the CAPS.
You will learn about: Recruiting high-performing employees; Employee performance, engagement, and retention; Minimizing conflict through stakeholder communications; Ethical behavior and conflicts of interest; Annual operating budgets and owner performance objectives; Property and portfolio results; Due diligence process; Property takeover process; Capital improvement plans; Managing risk through inspections, follow-up procedures, and incident reporting compliance; Minimizing legal risk and liability; Regulatory agency oversight of assisted housing; Analyzing property performance data to inform action; Management agreements; and Evaluating and reporting property performance using key performance indicators.
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PRICING TIER |
MEMBERSHIP TYPE |
AMOUNT |
INCLUDED |
|
IN PERSON |
MEMBER |
$1680 |
Class eBook or hardcover book, class instruction, one credential exam and certificate of completion upon passing of exam |
|
IN PERSON |
NON MEMBER |
$2130 |
Class eBook or hardcover book, class instruction, one credential exam and certificate of completion upon passing of exam |
Requirements:
To obtain the CAPS credential, candidates must complete the following:
- Minimum of 24 months employment as a multi-site supervisor OR be a CAM in good standing with 24 months employment as an apartment manager.
- Successful completion of all CAPS course work (totaling 40 hours)
- Pass the CAPS exam within six (6) months of declaring candidacy
To learn about eligibility for CAPS Direct, please visit the CAPS Direct tab.
CAPS Direct allows you to earn your CAPS credential without completing the CAPS coursework, provided you fulfill the following criteria. CAPS Direct is also available to former CAPS credential holders who have allowed their credential to lapse for more than five years.
To qualify for CAPS Direct, candidates must meet two of the following three criteria:
- Hold a Bachelor's or Master's degree with a major, minor or concentration in property management or real estate.
- Hold a current CPM designation.
- Have over five years of experience as a multi-site portfolio supervisor.
Apply to CAPS Direct by logging in to PACE. The cost is $750, which includes the CAPS eBook and initial exam fee. The exam must be completed successfully within six months of enrollment in CAPS Direct.
If you meet the eligibility criteria for CAPS Direct and have questions about applying, please email Kyle Galvin (kgalvin@paahq.com).
Agenda
| March 30 | |
| 9:00 AM - 5:00 PM |
Client Services and Stakeholder Relations
• Portfolio Supervisor’s Role in Relation to Stakeholders • Ethics and the Portfolio Supervisor • Property Owners and Investors as Stakeholders • The Management Company as a Stakeholder • Lenders as Stakeholders • Regulatory Agencies as Stakeholders • Residents as Stakeholders • Neighborhoods and Municipalities as Stakeholder • Other Stakeholders |
| March 31 | |
| 9:00 AM - 5:00 PM |
Measuring Asset Performance
• Property Ownership Life Cycle • Analyzing the Performance of an Asset • Troubleshooting • Asset Acquisition and Due Diligence Overview • Market Analysis • Inspections • Operational and Financial Analysis • Reporting Results • Due Diligence Report • Asset Ownerships Transition • Asset Transition • Investment Strategies: Renovation, Disposition, and Refinancing |
| April 1 | |
| 9:00 AM - 5:00 PM |
Investment Management
• Investing in Multifamily Housing Communities • Multifamily Ownership Structures • Mortgage Financing • Budgeting • Getting to the Bottom Line • Analyzing Performance • Property Valuation |
| April 2 | |
| 9:00 AM - 12:00 PM |
Talent Development
• Understanding Talent Development • Building an Inclusive and Supportive Workplace • Managing Through the Employee Cycle • A Portfolio Supervisor’s Role in Talent Development |
| 12:00 PM - 5:00 PM |
Leadership
• Managing vs. Leading • Communication • Crucial Conversations • Presenting Persuasively • Conflict Resolution • Emotional Intelligence • Building Teams • Delegation • Change Management |
After completing your four days of in-person CAPS instruction, please view the instructions for scheduling your CAPS V2 exam.
Please note: in Step 7, you must select "Testing Center or Remote Proctoring" for your test format. If you do not select this option, please reach out to Kyle Galvin (kgalvin@paahq.com) to have your application reset.
You must take your exam within 6 months of the first day of instruction. If more than 6 months elapses, you must pay a fee to NAAEI to renew your candidacy for an additional 6 months. After 2 years have passed since the first day of instruction, you must retake the class in order to take your exam.
Additional resources for questions can be found in the NAAEI Certificate Program Candidate Handbook.
For additional study materials, please visit the Candidate Resources page and scroll down to the heading "CAPS V2" where you will find:
- Knowledge checks and answer keys
- A practice exam with an answer key
- An exam study guide
- Registration for test prep webinars, if available
You can view a previous test prep webinar recording here!
If you have any additional questions or need assistance scheduling your CAPS V2 exam, please reach out to Kyle Galvin.
INSTRUCTOR: Brian Paule
Brian Paule is the COO of Altman Co. He has accumulated significant real estate knowledge and experience over the past thirty years. Prior to Altman, Brian was at The Galman Group where he worked his way up from a Property Manager to the company President in under 25 years. As an active member of the National Apartment Association, Brian is a faculty member of the National Apartment Association Education Institute (NAAEI) as well as CAM certified. Brian is a Past President (2012) of the Pennsylvania Apartment Association. Brian is on the Advisory Board of Operation Homefront.
He has a B.S. in Business Management from Philadelphia College of Textiles & Science.
STATE TITLE SPONSOR
LOCATION SPONSOR
| Price | |
|---|---|
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In-Person Member Attendee
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$1,680.00
Price will increase to $2,015.00 on
2/25/26
|
|
In-Person Non-Member Attendee
|
$2,130.00
Price will increase to $2,550.00 on
2/25/26
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