Round Table Hosted by the Western Regional Advisory Council (Fall)

The PAA and the Western Regional Advisory Council are proud to present:

Round Table Discussions (Fall Session)and Happy Hour

October 22nd, 2025

@ Terminal 21

615 1st Avenue

Pittsburgh, PA 15219

Early Bird Pricing: $25 9/17-10/1

Standard Pricing: $35 10/2-10/15

Lazy Bird Pricing: $45 10/16-10/22

***This is an exclusive member only event.

*** In order for supplier partner members to attend you must be a sponsor of this event.

Please join us in welcoming to the Local Legislation and Changes to the Local Laws Table, the PAA local lobbyist, Kevin J. Kerr (Principal) at Cozen O'Connor.

Q: Who should attend this event?

A: Property Managers, Service Managers, and Assistant Managers

Q: What is a PAA Round Table Discussion?

A: The PAA Round Table Discussion is a gathering of property management professionals who brainstorm and discuss selected topics that are prominent in the multifamily industry.  Members are able to express ideas and ask questions of their industry colleagues.

Q: What are the topics for the PAA Spring Round Table Discussion?

A:  

Table 1: Affordable Futures: Aligning Legislation, Leadership, and Land Use

• Understanding Your Legislators: Discover who represents your region and how their decisions impact you as a property professional. Explore the initiatives of Pittsburgh’s new mayor and what they signal for the future of housing and development across the region.
• What Does the $90 Billion Energy Investment Mean for Western Pennsylvania? Exploring Its Ripple Effects on the Multifamily Housing Sector.
• Zoning and Land Use Reform in Pittsburgh: Inclusionary Zoning, Revitalizing Distressed Properties, and Reducing Red Tape to Accelerate Development. Exploring Incentives and Strategic Initiatives That Could Reinvent the City’s Urban Landscape.
• Discussion on local bills and mandates that affect the Multifamily Industry.

Table 2: Optimizing Preventative Maintenance and Winter Preparation: Strategies, Tools, and Cost-Efficient Practices

• What strategies do you use to develop, document, and monitor a preventative maintenance schedule effectively?
• Based on past winter-related maintenance challenges, how far in advance do you begin preparations, and what is your timeline for completing critical tasks?
• How do you ensure cost-efficiency while maintaining thorough winter preparation, and in what ways can supplier partnerships be leveraged to maximize savings?
• Have you implemented any new technologies or tools to enhance your winter preparation or preventative maintenance efforts?

Table 3: AI in Action: Transforming Property Management, Maintenance, and Leasing for the Future

• Which AI tools are currently in use at your property, such as AppFolio Realm-X, Entrata AI, Knock CRM, or Leonardo247? What features do you find most beneficial, and what challenges or limitations have you encountered?
• What value does AI have for maintenance operations? Consider areas such as sustainability and energy optimization, predictive maintenance to minimize emergency repairs, and strategies for extending the life of assets.
• How are leasing markets adopting AI to offer non-traditional, self-guided, or tech-enabled touring experiences that enhance prospect engagement?
• As AI evolves toward more agentic capabilities, what are some best practices for integrating it into your workflows or team operations? How do you manage the transition effectively while maintaining performance and team alignment?
• With AI becoming more integrated into property management, how do you approach training both your staff and the AI systems to align with and achieve your property’s operational goals?

Table 4: Renewals That Last: Creative Approaches to Resident Satisfaction and Loyalty

• What strategies have proven most effective in enhancing resident satisfaction and driving lease renewals at your property?
• What innovative incentives or loyalty programs have you implemented that effectively increased resident renewal rates?
• How are you measuring resident satisfaction, and which tools or surveys—such as Net Promoter Score or Kingsley—are you using? What key performance indicators or data points do you track to evaluate retention success?
• Given today’s market trends and rising rent pressures, how do you determine when to implement rent increases versus when to hold back in order to preserve resident retention?
• With Pittsburgh’s unemployment rate at 4.5% and job growth driven by education and health services, how are shifting financial conditions among residents influencing lease renewal decisions?

Table 5: Navigating New Supply and Market Shifts: Strategies for Success in Pittsburgh’s Evolving Multifamily Landscape

• With 2,194 new multifamily units delivered in the second quarter of 2025, 2,793 more under construction, and over 16,000 units in the planning and permitting pipeline, how are developers adjusting to Pittsburgh’s accelerating supply pace—and is there growing concern about potential oversupply in the market?
• In areas experiencing significant new development, are you noticing increased resident turnover? If so, how are you adapting your strategies to retain residents and stay competitive?
• What benchmarks are you using to define strong performance in today’s market—particularly around occupancy, concessions, and leasing budgets? What challenges do you foresee heading into the fourth quarter, especially during the winter season?
• As more units enter the market, how are developers and operators preparing for a potential slowdown in rent growth? What strategies are being used to stay competitive and maintain revenue performance?
• With major events like the 2025 NFL Draft coming to Pittsburgh and long-term job growth expected in education, healthcare, and AI-driven industries, how are properties preparing for increased demand and potential shifts in renter demographics?

Table 6: Balancing the Burnout: Empowering Teams Through Tools, Training, and Wellness

• What strategies have you found most effective for preventing burnout and managing team workload during peak seasons or periods of limited staffing?
• How does training and professional development contribute to boosting team morale, improving retention, and fostering long-term engagement?
• What tools, systems, or process improvements have helped your team boost efficiency while also supporting mental well-being and promoting a healthy work-life balance in a high-pressure environment?
• As a leader, how do you model self-care and wellness while encouraging your team to utilize available resources like PTO, EAP programs, and employee discounts?
• As a professional, how do you evaluate the effectiveness of your communication and leadership style while maintaining a balance between empathy and accountability?

Q: What is the PAA Round Table Format?

A: The PAA will have 6 tables set with a moderator. 8-10 people will start at one table and talk about the subject for a 15 minute period, rotating to the next table/topic and so forth.

Q: Where should I park?

A: Details coming soon!

CLICK HERE TO REVIEW THE CODE OF CONDUCT