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Mastering Maintenance: Red Light is Flashing-KPI's for Maintenance-PAAWW#23

Mastering Maintenance: Red Light is Flashing-KPI's for Maintenance-PAAWW#23

PAA Webinar Wednesdays-supported by Multifamily Insiders

Wednesday, October 16, 2024
2:00 PM - 3:00 PM (EDT)

Event Details

Who knew the most helpful tool to improve maintenance performance is a number? This session helps you leave with tools your team can use to work smarter! Used as “indicator lights”, KPIs help you make better decisions, serve your customers better, and so much more. Leave knowing how to create, set, and track the numbers that make your maintenance program most effective. Whether you are Regional or On-Site, Manager or Maintenance, you will take away at least 3 tips for using KPIs to succeed in the dynamic world of apartment maintenance!

  • Leave with best methods to set important and easy KPIs
  • Harness technology to measure and improve KPI performance
  • Learn how to use KPIs to make better decisions for your maintenance program

Mary Gwyn, CPM, is Chief Innovator of Apartment Dynamics. She operates an innovative management company which successfully implements her marketing and operating strategies. A skilled in-person and online presenter, she is passionate about training the next generation of multifamily stars. Her training is based on proven solutions from her own company’s success, designed to enhance revenue and improve management, marketing and maintenance operations. She is a member of the National Apartment Association Education Institute (NAAEI) Faculty, and successfully teaches clients to increase revenue, with techniques designed to leave nothing on the table! Mary’s training gets high marks for innovation and “edu-tainment!” Learn more at!


PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

For More Information:

Roger Dickson
Roger Dickson
Pennsylvania Apartment Association



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